Shing Him Wong
Product Manager | B2B SaaS | Product Operations & Delivery
Tallinn, Estonia · Europe Remote
Product Manager with 8+ years turning business needs into clear product scope, prioritized backlogs, and shipped B2B SaaS software — across ERP, POS, WMS, logistics, fintech, and digital banking. PMP certified, and fluent in English, Cantonese, and Mandarin.
Projects
Pure Hockey × ERPLY Platform Launch
Flagship enterprise implementation across ERPLY POS, WMS, NetSuite, ShipEngine, Worldpay/OmniToken, Sovos tax, and RF-SMART/LPN workflows. Coordinated across POS, WMS, NetSuite, integration, hardware, and client operations teams, managing go-live blockers, UAT, and production readiness for a complex multi-system retail launch.
GOERP Platform & Internal App Leadership
Led product direction across GOERP's POS, WMS, CRM, RAJI, and dashboard apps — defining permissions, UI behavior, reusable workflow patterns, and delivery processes that improved cross-team consistency and reduced friction.
RAJI — Internal Ticketing & Workflow Platform
A JIRA-like internal work management platform. Defined dashboard concepts for active, deadline-approaching, and aging tickets, and designed permission structures across Admin, Manager, User, and Support Trainee roles.
Experience
Team Lead Manager / GOERP Platform Owner · ERPLY Retail Software
Aug 2024 — Jun 2026Led delivery for ERPLY's GOERP application framework, coordinating 20+ developers across distributed teams. Owned product direction for the internal Billing App (template engine, annual billing logic, invoicing workflows) and coordinated go-live readiness for enterprise clients across Europe and the US.
Product Manager & Team Lead — Service Management Application · ERPLY Retail Software
Nov 2022 — Aug 2024Owned product improvements for ERPLY's internal service management and workflow tools — ticketing, permissions, reporting, dashboards — gathering requirements from support, project, and business stakeholders and prioritizing by business impact and feasibility.
Product Advisor (Independent) · Dklaro
OngoingSupporting Dklaro, an invoice automation platform for small businesses, with product analysis and roadmap definition — assessing feature priorities, workflow gaps, and go-to-market readiness.
Product Manager · Outvio
Mar 2022 — Nov 2022Managed product requirements and delivery coordination for courier and CMS integrations in a B2B SaaS logistics platform, translating operational and customer requirements into practical improvements for e-commerce and post-purchase workflows.
Product Owner · Yolo Group
Aug 2021 — Mar 2022Gathered requirements from business stakeholders and account teams, prioritized work by value and feasibility, and coordinated launch, QA, and technical teams through UAT and release execution.
Project Manager — Account Management · Yolo Group
Jul 2020 — Aug 2021Supported key business accounts through project coordination, stakeholder reporting, and operational improvement — clarifying priorities and tracking follow-up to deliver customer-facing outcomes.
Assistant Manager, Digital Banking · Fubon Bank (Hong Kong) Ltd.
Apr 2019 — Oct 2019Coordinated Internet Banking and Mobile Banking product improvements, working with business and IT teams on QA, rollout planning, and requirement clarification.
e-Banking Officer · Fubon Bank (Hong Kong) Ltd.
Feb 2017 — Apr 2019Supported e-banking rollout, QA, management reporting, and promotion coordination for digital banking operations.
BBA, Marketing · The Hong Kong Polytechnic University
2013 — 2017Upper Second Class Honours.
Get in Touch
Feel free to reach out — I'm always happy to hear about new opportunities, projects, or just to say hello.